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New round of Microsoft job cuts hits customer service, support, and sales teams

Jul 19, 2023

by Todd Bishop on July 10, 2023 at 10:42 amJuly 10, 2023 at 5:20 pm

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales.

The cuts go beyond the 10,000 global layoffs announced by Microsoft on Jan. 18.

Microsoft’s fiscal year 2023 ended June 30. It’s not uncommon for Microsoft to restructure parts of its business as it begins a new fiscal year. The company confirmed the layoffs in response to GeekWire’s inquiry, without providing details.

“Organizational and workforce adjustments are a necessary and regular part of managing our business. We will continue to prioritize and invest in strategic growth areas for our future and in support of our customers and partners,” a Microsoft spokesperson said in a statement.

Numerous LinkedIn posts shed more light on the nature of the cuts, which target customer support and sales jobs across teams, geographies, and roles.

Update: A new filing with the Washington state Worker Adjustment and Retraining Notification (WARN) system shows 276 layoffs — 210 at the company’s Redmond, Wash., and Bellevue, Wash. locations, and 66 remote jobs.

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